Frequently Asked Questions

GET THE SCOOP ON Suburban Hill Apartments

What is your pet policy?

Cats are welcome for $20 extra per cat per month. Sorry, no dogs. Most other pets are allowed (ask) without charge and there is never a deposit.

How to get to Metro?

The Ride-On 16, and Metro K-6 buses stop at our building providing convenient access to Silver Spring, Takoma, and Fort Totten Metro stations on the Red line.

Do you accept online rent payments?

Yes, residents can view their account online through the resident portal, see their balance, and make payments. ACH payments using a checking account are free, debit cards can be used for a fee of $4.95 per transaction, and credit cards can be used for a fee of 3.25% of the transaction amount.

What utilities are included?

Residents receive an individual monthly statement for utilities reflecting personal usage. Please ask us about average utility costs for each floor plan.

How can I receive packages?

Our office staff accepts packages six days a week during office hours and holds them for pick-up by residents. If you have an important package, think you will not be home during office hours, please call before we close and we will be happy to deliver it to your apartment.

Is parking included?

Yes! Parking is free! Up to two parking stickers are included for 2 & 3 Bedroom units, and one parking sticker is included for Efficiency and One-bedroom units.

Do you have guest parking?

Yes! Daytime and evenings are free and unlimited. Residents register guests using a convenient online registration system. You may have 4 overnight/late night parking guests per calendar month.

What type of apartments do you offer?

We offer Efficiency, 1, 2, & 3-Bedroom units, equipped with hardwood flooring, ceiling fans, dishwasher, garbage disposal, gas stove, and filtered drinking water systems. Some units come with patio and back yard.

Which cable companies serve the building?

Verizon FiOS and Comcast XFinity.

How is maintenance handled?

Our on-site maintenance staff is available to handle emergency service requests 24 hours a day, 7 days a week, and 365 days a year. Simply call our office (301-434-8888), email us, or submit a service request online on the resident portal to report any issues. In most cases service will be handled the same day.

Have a question not answered here?

Contact us today and let us know how we can help you.

SUBSURBAN HILL

8500 New Hampshire Avenue
Silver Spring, MD 20903

Future Resident Phone
301-304-6577

Current Resident Phone
Phone: (866) 483-8185

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